LG SN6Y 3.1 Channel High Res Audio Sound Bar with DTS Virtual:X

Subwoofer died

Boatdrinknc 11/17/2022

The sound bar/ subwoofer was working fine until the subwoofer stopped pairing with the sound at. I tried all of the recommended pairing solutions with no success.
Originally posted on lg.com

No, I do not recommend this product

Subwoofer lasted less 18 months

PB1977 10/18/2022

Subwoofer lasted less than 18 months. Powers up randomly sometimes pairs and then doesnt work again. Very frustrating.
Originally posted on lg.com

No, I do not recommend this product

Terrible experience

HatesLG 10/12/2022

I bought this less than 2 years ago and after limited use the subwoofer failed. LG was no help offering only to repair it at my cost if I shipped it back. There are many reviews of subwoofer problems. Ill spend my money on another brand rather than on getting this repaired
Originally posted on lg.com

No, I do not recommend this product

Why has my subwoofer stopped working

WTL2 10/11/2022

I bought the sound bar with my 65 GX tv in April21 and by August 22 the subwoofer stopped working. The power light doesnt come on. LG phone tech did what he could but its dead. Its also concerning how little support there is for this product. I live in Chicago area too.
Originally posted on lg.com

No, I do not recommend this product

Links well with our LG 65 In OLED

MFleming 10/6/2022

Durable sleek works with or without the bass module.
Originally posted on lg.com

Yes, I recommend this product

Seamless customer service experience

Jerry5659 10/6/2022

Bought a 3.1 LG Soundbar about a year ago and paired it to my LG TV. Fantastic sound and worked liked a charm until the sub woofer died. Inexplicable but would not power up. Got on the phone with a very friendly customer service rep who agreed it needed to be sent back/repaired. She sent me a FedEx label and boxing materials. I then sent the entire unit back to LG. 10 days later I received it back and hooked it back up to my TV and everything works like a charm. I think they actually just replaced the Sub which I was happy with.
Originally posted on lg.com

Yes, I recommend this product

Faulty Components

BrentG 9/28/2022

Lasted just under 2 years before the subwoofer died. Read online and see that hundreds of people had the same issue after a firmware update pushed out by LG. Customer service would not do anything but recommend taking it to one of their service centers to pay $150+ to repair.
Originally posted on lg.com

No, I do not recommend this product

Subwoofer failed less than 2 years old

Tim atl 9/21/2022

Same as every one else was great until the subwoofer died after less than two years of limited use. Very disappointing. Obviously a systemic design or manufacturing issue. LG should provide an extended warranty or recall this product. Will not consider LG products in the future.
Originally posted on lg.com

No, I do not recommend this product

Subwoofer died

Jon06 9/6/2022

As with the others LG has issues with subwoofers just dying. Buy a better brand.
Originally posted on lg.com

No, I do not recommend this product

Great Sound for the Price

APOT 9/6/2022

Have had it for a year and needed to get the woofer replaced Best Buy covered. Love having it back and fully functioning The woofer really packs a punch.
Originally posted on lg.com

Yes, I recommend this product

subwoofer poor

Xxken 9/1/2022

I brought feb2021 and barely used it and the subwoofer stopped working no lights at all.
Originally posted on lg.com

No, I do not recommend this product

Broke after 6 months

Marybreau 8/25/2022

Trying to get service was a joke. I had to call 5 time to LG to get a return processed correctly.
Originally posted on lg.com

No, I do not recommend this product

Poor Equipment All Around

johnnyb123 8/23/2022

Im giving this a terrible review because the subwoofer does not will not and can not connect. I have gone through all of the steps to fix this that are both online and through LGs customer service with no results. No there is not light on the subwoofer at all and it will not turn on. They said that my product was out of warranty and gave me the number of a repairman lol. Kill me. What is the point of this? You cant stand by your product and instead send me to a 3rd party to get it fixed? The cost of the fix is more than the unit is worth. Sound quality was overall poor and we are in a row home so you are very close to the system. The major gripe of course is the lack of connection on the subwoofer but overall the product is bad. Avoid.
Originally posted on lg.com

No, I do not recommend this product

Owned this system for just under 2 years

GENII Joseph Morant 8/21/2022

Owned this system for just under 2 years Within that time it was used VERY little- The subwoofer inexplicably stopped functioning
Originally posted on lg.com

No, I do not recommend this product

Fixed finally

Lg sound 8/20/2022

Glad I bought it great sound awesome price match my LG TV
Originally posted on lg.com

Yes, I recommend this product

Subwoofer died

JC502 8/8/2022

I really enjoyed the sound the soundbar and subwoofer produced but like many others my subwoofer has now died. Its been plugged into a surge protector since it was new but now it doesnt turn on at all.
Originally posted on lg.com

No, I do not recommend this product

Subwoofer died

Billh55 7/18/2022

Was a decent soundbar until the subwoofer died at approx 18 months. Read the reviews and see how widespread this problem is. LG should make it right imo warranty or no warranty.
Originally posted on lg.com

No, I do not recommend this product

Subwoofer will stop working

Awfulsound 7/7/2022

Bought this less than 2 years ago and all of a sudden the subwoofer would not connect any more. Great product if you want to buy a new one every year and a half
Originally posted on lg.com

No, I do not recommend this product

Purchased in April 2021 already broken

LG AKB75595331 7/6/2022

Purchased in April 2021 already broken. Dont know what to make of this product because I have a sound bar on a separate TV that I have owned for over a decade
Originally posted on lg.com

No, I do not recommend this product

Subwoofer stopped working

L Mack 7/3/2022

Like many reviewers my subwoofer stopped working about a year after purchase. I went through most of the measures online to correct the problem but they either did not work or the solution only fixed the problem a short period. I eventually sought out the source LG and went through a lengthy communication over phone and later email. The outcome of our communication was awesome. I sent the unit free of charge back to LG and they fixed the problem free of charge. This was latter 2019 when the issue began and the repairs were completed by early 2020. Ive had no other issues with my system since that repair.
Originally posted on lg.com

Yes, I recommend this product

Good product when it worked just like many others

amseitchik 7/1/2022

Purchased the soundbar and subwolfer when I bought an LG OLED TV. Product worked great until it didnt. Like so many who have written reviews the subwolfer just stopped working. No power. Done. Did all the troubleshooting. To add insult to injury the support from the chat was as bad as it gets. Frustrating and useless. The TV has been great but I would NOT purchase the soundbar and subwolfer and wont purchase any LG audio products in the future
Originally posted on lg.com

No, I do not recommend this product

Subwoofer stopped working

Mga7 6/16/2022

Ive had this less than 2 years and the subwoofer just stopped working just like orhers have reported. It wont even power up. I barely watch movies or TV. Dont waste your money on LG.
Originally posted on lg.com

No, I do not recommend this product

Sound bar

JABT 6/11/2022

It made my enjoy increase greatly when watching TV especially movies
Originally posted on lg.com

Yes, I recommend this product

Great sound

Vixxie29 5/17/2022

We love the great sound effects when we watch movies and sports
Originally posted on lg.com

Yes, I recommend this product

Good features but poor quality

mattmoran02 5/11/2022

I bought it and exactly at 12 months like a week after the warranty expired the subwoofer stopped connecting and the whole thing just ended up being a mess
Originally posted on lg.com

No, I do not recommend this product

Great features and looks

Like LG 5/11/2022

I bought my Sny6 a couple weeks ago great product at a great price
Originally posted on lg.com

Yes, I recommend this product

Okay for a while

Eric035035 5/4/2022

I bought this product 1 year and 3 months ago. After moving the subwoofer and plugging it in I noticed that it was not working. Upon further inspection I noticed that the light on the back of the subwoofer was not on. There is a power plug and 1 button on this device and it stopped working after 1 year and 3 months. Manufacturers warranty only covers 1 year and I was told that I will have to pay for the repairs. I will not be repairing this device and will never buy another LG sound bar
Originally posted on lg.com

No, I do not recommend this product

Sound bar AND customer service sucks

SiriusSista 4/30/2022

It has been a year. The sound bar started giving problems two weeks after buying it and have been dealing with LG customer service since then. Not a pleasant experience at all.
Originally posted on lg.com

No, I do not recommend this product

Great while it worked.

JGT1234 4/27/2022

The Good: I purchased this to improve dialog during movies and it made and IMMEDIATE impact. Clear separation and a substantial improvement over previous 2.1 sandbars. The bass response is good and the ability to place anywhere to improve sound is a great advantage. The Bad: The subwoofer stopped working and it rendered the system unusable for movies. It became evident that Much of the midrange was being handled by the subwoofer and while dialog was still good and the sound became thin and narrow. The Bonus: Currently being fixed by LG even though warranty expired by two days. Waiting for system to come back. Currently avoiding movies as sound thru TV is junk.
Originally posted on lg.com

Yes, I recommend this product

Junk

Wolfeye26 4/25/2022

I bought this sound bar and a week later the subwoofer cuts in and out and Ive sent it out once for repairs and now its out again for repairs . Save your money and buy something else .
Originally posted on lg.com

No, I do not recommend this product

Convenient when paired with LG tv

DShinkus 4/24/2022

I have it attached to my LG C1 and the convenience of not having it auto turn off and being able to power it on the same time I turn on my TV is unparalleled.
Originally posted on lg.com

Yes, I recommend this product

Great....Until it Stopped Working

joneswashu 4/24/2022

The system was great and I enjoyed it in combination with an LG Oled TV which I purchased at the same time. However as many people have reported the subwoofer stopped connecting last week. Ive had it for about 16 months just out of warranty. I thought it was something I was doing wrong until I started reading the reviews. I might have to try another product or get a soundbar with a wired sub. Very disappointing especially since it worked great until the warranty ended.
Originally posted on lg.com

No, I do not recommend this product

Awesome sounding

Gran Bradbury 4/20/2022

We bought about a week ago. Incredible how it sounds. Its like youre at the movies
Originally posted on lg.com

Yes, I recommend this product

Failed in 18 months

Roger McCall 4/19/2022

Sounded great for a year. Failed after about 18 months and I have spoken to customer service three times. Got a case number every time and have been waiting for 3 weeks for someone to call me so I can pay for a repair and send it off.
Originally posted on lg.com

No, I do not recommend this product

Great sound when bought new

GLWard 4/18/2022

The sound was great when I purchased it the sound bar and subwoofer. However the sound started deteriorating after approximately ten months of use. Finally it stopped working all together. I sent it in for repair and it worked for approximately one week. The sound isnt clear and it had a static sound.
Originally posted on lg.com

No, I do not recommend this product

Great deep sound.

Gregnice 4/14/2022

I bought this by suggestion of a store employee to match my LG TVs which I love I was going to go with a different brand but I am glad I did take salesmans advice because they sound great and also work with the TV remotes. I also love the ease of use of the sound bar it is very easy to set up less than 5 minutes anyways great product
Originally posted on lg.com

Yes, I recommend this product

Loved for the one year it worked

Dana628 4/13/2022

I bought this when I purchased my new LG Nano-cell TV. It worked great for a year and then suddenly the sub-woofer does not work. It no longer pairs with the soundbar. I am quite disappointed as LG has always been a dependable brand.
Originally posted on lg.com

No, I do not recommend this product

Really good sound easy install

Albithere 4/11/2022

This soundbar was easy to install and synched right away to my LG tv. I bought and LG sound bar because I wanted it to be from the same company as my tv to ensure perfect synch.
Originally posted on lg.com

Yes, I recommend this product

Disappointed

McNerdy 4/10/2022

In December 2021 I bought this with a new LG 65 tv. I found it to be much more difficult to set up than other sound bars. Once it was up a working using HDMI-ARC i began to experience the bass fading out and then back in periodically. The sound bar failed in early March 2021. I contacted factory support and the sent me a Return Authorization on the second attempt. The unit was packed up and sent to LGs repair facility. I was updated that parts had been ordered by email. All told the repair was not complete untill early April. The unit now works but it still has the annoying bass fading characteristic. I have since bought another soundbar for another LG TV from another manufacturer for $100 less and am very satisfied with that one. I cannot recommend this product.
Originally posted on lg.com

No, I do not recommend this product

Great

Patitas83 4/9/2022

I bouth this product is so great nice sound i dont have pictures
Originally posted on lg.com

Yes, I recommend this product

No Bass.

FoghornLeghorn 4/9/2022

This soundbar is really nice except the inability to increase the volume of the subwoofer. The only reason I kept it is because the soundbar itself really does sound nice. For example Last of the Mohicans REALLY sounds nice when the volume is pumped up. Even though the subwoofer is kind of worthless I still recommend this soundbar.
Originally posted on lg.com

Yes, I recommend this product

Not good

64Listener 4/8/2022

One month before the warranty was no longer the subwoofer stopped working. And still do not know what is wrong with the eletronic.
Originally posted on lg.com

No, I do not recommend this product

Scotty123 4/5/2022

I bought this soundbar in September 2021 and six later the subwoofer had no sound coming from. When it was working it sound nice. I have purchased LG products before and ever had any issues. LGs customer service gave me the run around by transferring me between service representative and not putting my claim through. I had to call a week later to find out the status of my claim. I was told that there was no claim submitted but there was a record of me calling. Just remember to follow up if you have to submit a claim.
Originally posted on lg.com

No, I do not recommend this product

Defective subwoofer

Paul G D 4/4/2022

My subwoofer lost all power after the one year warranty and LG wont stand behind it. I found out many buyers have the same issue.
Originally posted on lg.com

No, I do not recommend this product

MatthewDB 4/3/2022

Owned this item for just about a year. The wireless subwoofer will no longer connect to the soundbar. I gave it 3 stars because when it did work everything sounded great it was extremely easy to setup with my LG tv and the soundbar still works and sounds great despite the subwoofer going bad.
Originally posted on lg.com

No, I do not recommend this product

Great Product

shagayle 4/2/2022

I bought this product a few weeks ago and I love it. I already have two LG Tvs and they have worked great with no issues. The sound is so powerful This is a great product at a great price.
Originally posted on lg.com

Yes, I recommend this product

Subwoofer stopped working

gary1973 000 4/2/2022

Just as the warranty expired the subwoofer stopped working. I have a Klipsch system in my living room that has been going strong for 6 years. I do not recommend buying this product
Originally posted on lg.com

No, I do not recommend this product

Nice but low quality subwoofer

MissV 4/1/2022

Bought this a year ago and the subwoofer went out right before the warranty expired. Overall sound is good when its working.
Originally posted on lg.com

No, I do not recommend this product

Great features

Puffy 3/28/2022

I bought this product a month ago and happy with its performance
Originally posted on lg.com

Yes, I recommend this product

Buyer

AdamFWA 3/20/2022

Beware: your sub woofer will stop working after a year and you will then be forced to deal with LGs sub par customer service on the phone or the sardonic customer support via Twitter. If you do decide that this product is for you get the Best Buy protection plan. UPDATE: I returned the subwoofer as advised I had to pay to have it boxed up. After a month I got my subwoofer back and it still does not connect to the soundbar. I spend 45-minutes on the phone and was advised I need to send it in AGAIN to be repaired. I am not sure what they did the first time it was repaired. I would wager that it wont work when they return this second time. I also wager I should start shopping for a new soundbar. Anyone want to buy my rear satellite speakers they work great but I am not going to throw any more money after poorly made LG products. My fingers are crossed that my LG TV washer and dryer dont fail next.
Originally posted on lg.com

No, I do not recommend this product